Refund Policy

Premium minute packs

You can get a full refund within 7 days of purchase if none of the pack's minutes have been used. After that, or once you have used any of them, packs are not refundable.

Creator plan

• You can cancel at any time from the Billing page. You keep Creator features and the period's premium minutes until the end of the period you paid for, and you will not be charged again.
• Billing periods that have already been charged are not refunded.

Failed narration

If a narration fails, the minutes reserved for it are returned to your balance automatically. You do not need to ask.

What happens after a refund

The minutes from the refunded purchase are removed from your balance.

How to ask

Email [email protected] from the address on your account, with the order number from your receipt. We reply within a few business days.

This policy does not affect any rights you have under the consumer laws of your country. See also our Terms.